If something goes wrong.

Contact support@3dboffo.com within 5 days of delivery. Include your reason, order number, a description of the issue, and clear photos where relevant.

Keep the item and its packaging while we review the problem. Depending on the issue, the remedy may be a repair, replacement, refund, or another solution required by Australian Consumer Law.

• The item must be unused and in its original condition.
• Return postage is paid by the customer.
• Products made with a requested edit cannot be returned for change of mind unless they are faulty or otherwise covered by law.

A receipt, order confirmation, or other reasonable proof of purchase may be requested so the item and order can be matched.

Wait for return instructions from support@3dboffo.com. Items sent without instructions may not reach the correct return location.