A fair solution when something goes wrong.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or different from what was ordered, keep the packaging and take clear photos. Depending on the issue, the suitable remedy may be a repair, replacement, refund, or another solution required by Australian Consumer Law.

Change of mind

• Request a return within 14 days of delivery.
• The item must be unused and in its original condition.
• Return postage for a change-of-mind return is paid by the customer.
• Personalised products cannot be returned for change of mind unless they are faulty or otherwise covered by law.

Proof of purchase

A receipt, order confirmation, or other reasonable proof of purchase may be requested so the item and order can be matched.

Before sending anything

A return address and support contact method will be added before live ordering opens. Do not send an item without return instructions.